Capital One
Published
September 20, 2021
Location
United States of America
Job Type

Description

Lead DevOps Engineer - Amazon Connect (Senior Manager)

 

 

Here at Capital One, we nurture an environment where people with a variety of thoughts, ideas and backgrounds, all guided by our Shared Values, come together to learn from each other and why Capital One is among the “100 Best Companies to Work For.”

As part of a team that takes responsibility for Capital One’s Voice needs, you will play an integral part in advancing Capital One’s Networking eco-system and culture of technical excellence. You’ll make a key contribution by providing quality day-to-day operational support for a robust suite of professional voice systems. Championing this creates ample opportunities for your growth in the form of working within cross-functional teams, on a constant stream of new challenges, and alongside other very talented technologists, all of which require you to continually innovate and grow with an evolving set of technologies.

We stretch the boundaries of the possible. We’re looking for people who are always looking to grow and learn. We are seeking highly creative and intellectually curious Voice Engineers, at all levels, who are
passionate about Voice, Networking, and all things geeky.

The Opportunity: Lead DevOps Engineer - Amazon Connect (Senior Manager)

Capital One is hiring Lead DevOps Engineers (Senior Managers) with Amazon Connect expertise to join their team of talented technologists in Shared Tech as they drive the bleeding edge implementation of cloud contact center
solutions. The successful candidate will be a technology leader in the organization by designing, developing, and implementing next-gen technology and a force multiplier by training his/her fellow technologists to be Amazon Connect SMEs.

Roles and Responsibilities:

  • Lead DevOps Engineer with full stack software engineering experience

  • Development will be primarily in a Cloud AWS environment

  • As a SME, lead the design, development and implementation of an Amazon Connect cloud based contact center solution as a pilot in the client’s Shared Technology organization. The pilot program will initially focus on implementing services including, but not limited to: Call & Queue Flows, Agent Experience, Call Recording, Metrics, CTR Data analysis.

  • Act as a consultative technology leader and architect in the planning, architecture, design, implementation and maintenance of Amazon Connect. He/She will be the technology sounding board to determine which services are used and how they connect those services and must be able to lead the process and develop interconnectivity between services in Amazon Connect.

  • Act as the control point for all development and integration of services in the organization providing expertise in Lambda, Python and JSON.

  • Actively develop the knowledge base of leaders, peers, and partners in the organization through training and education opportunities. He/She will spread knowledge and expertise to every member of the team, becoming a force multiplier.

Basic Qualifications:

  • Bachelor's Degree

  • At least 6 years of enterprise experience with DevOps

  • At least 6 years of enterprise experience with Technical Architecture, Design and Development in a Public Cloud environment

  • At least 4 years of enterprise experience using Python, Lambda and JSON

  • At least 2 years of enterprise experience building applications using AWS services (EC2, Route 53, Cloud Watch, Kinesis, S3, Lex, Poly, Elastic Beanstalk and OpsWorks)

  • At least 2 years of enterprise experience with Amazon Connect

  • At least 2 years of enterprise scripting experience with Python, PowerShell, Bash, Ruby, Perl, or Node.JS

  • At least 2 years of enterprise experience Telephony and VOIP (Voice Over IP)

  • At least 2 years of enterprise experience with Contact Center Technologies (WEBRTC)

  • At least 2 years of people leadership experience

Preferred Qualifications:

  • Master's Degree

  • 8+ years of enterprise DevOps experience

  • 8+ years of enterprise experience with Technical Architecture, Design and Development in a Public Cloud environment

  • 6+ years of enterprise experience Telephony and VOIP (Voice Over IP)

  • 6+ years of enterprise experience using Python, Lambda and JSON

  • 4+ years of enterprise experience with Amazon Connect

  • 4+ years of enterprise experience with Contact Center Technologies (WEBRTC)

  • 2+ years of enterprise software engineering experience with Java or J2EE

  • 4+ years of people leadership experience

  • AWS Certification

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.  

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