PepsiCo, Inc.
September 3, 2021
Plano, Texas
Job Type
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Job Description : This role provides technical leadership and support to ensure Labs systems availability and to deliver small enhancements to the platform. This role works very closely with the Managed Services support team to provide technical guidance and code reviews.

  • Development, Delivery and Support of R&D Labs Solutions and R&D Advanced Analytics
  • Local lab support for the US; lab collaboration tools, instrument integration, lab PC setup
  • Engage with different IT teams to guarantee high quality product delivery
  • Working with software vendors and 3rd party contractors (BT) to troubleshoot network issues
  • Management of IT services for Labs and Analytics in Service Now
  • Making sure lab workstations are running are being backed up
  • Managing small enhancement projects
Qualifications / Requirements :
  • Bachelor's degree in IT or similar filed of study


  • 2-4 years general Windows Server administration
  • 1-2 years Linux server admin (Simulation)
  • 2-4 years networking, VLAN’s
  • 2-4 years MS SQL Server

Mandatory “Technical” Skills

  • General Windows Server administration
  • Linux server admin
  • Networking, VLANs
  • MS SQL Server
  • .NET development using C# and VB.NET

Mandatory ‘Non-Technical’ Skills

  • General knowledge of backup solutions
  • Understanding of data and systems integration
  • Background in Data and Advanced Analytics
  • Knowledge of IT Service Management processes and tools such as Service Now
  • End user services
  • Ability to understand current business process and document requirements from business partners

Differentiation Competencies

Some physical abilities are required such as crawling under a desk or reaching behind tight quarters to fix printers / NIC/ Instrument connections.

Have a technical understanding for the lab space or can demonstrate the ability to quickly pick up new technologies and functional areas.  There is a lot of troubleshooting on lab equipment which requires strong analytical skills and a good uderstanding of  networking and technical platforms.




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